SouthEnd Premier Dentistry

Christina Truong a month ago

I’ve had an excellent experience with this dental office. From the moment I walked in, the staff was welcoming, professional, and made me feel comfortable. The office is clean and well-organized. Dr. Vu was incredibly thorough, patient, and took the time to explain everything clearly. I never felt rushed, and all of my questions were answered with care. The treatment was gentle and virtually painless, which made the entire experience much less stressful than I expected. It’s clear that everyone here genuinely cares about their patients and takes pride in providing high-quality care. I highly recommend this office. Thank you for such a positive experience!

Courtney Cameron 3 weeks ago

DO NOT GO HERE I had a very disappointing experience at this office. Communication was extremely poor from start to finish. During what was supposed to be a routine cleaning, the dentist came in, briefly looked at my teeth, and was about to leave without discussing any findings. I had to stop him and specifically ask whether I had any cavities. Only then was I told that I did, which was surprising given the lack of explanation or discussion. The quality of the dental work was also concerning. Since my treatment, my bite has felt noticeably off. When I returned to have it adjusted, the staff seemed irritated that I was back and made me feel like I was inconveniencing them rather than addressing a legitimate issue. While an adjustment was made, the overall experience left me feeling unheard and dissatisfied with the level of care I received. I expect clear communication, professionalism, and concern for patient comfort from a dental office, and unfortunately, this practice fell far short of those expectations. I would not recommend this office based on my experience. P.S. I haven't been back since last year, but the experience was so negative that while searching for a new dentist recently, I immediately remembered how frustrating this visit was and felt compelled to share my experience in a review.

Nikki Heasley a month ago

Well they deleted my previous one star review if that tells you anything about the place. Long story short I would not step foot near this place again. They scam you! I went in for a normal cleaning. They took X-rays and did a quick look at my teeth before stating I would need a “deep cleaning” and that I had 4 cavities that needed fillings. They told me the deep cleaning would require two visits as they do one side at a time and numb your mouth so taking off work is required (I already took a morning off for this visit). When they gave me the out of pocket cost it was nearly $3000 even with my dental insurance. Luckily I did not have them do any procedures that day. I went to a different dentist and gave them no information. They gave me a normal cleaning that day and stated I had NO cavities. There was no Charge as my insurance covered the X-rays and cleaning. DO NOT trust them if they say you need extra procedures… they also tried to get me to text them my social security number which obviously I did not do but the whole place is a scam!

Taylor Wall 3 months ago

A SCAM!!! RUN !! I went here and everyone was super nice… the first weird thing was that they asked me to say my SSN while I was sitting in the waiting room. Okkkk… and then I got a second opinion. I asked my best friend (who’s an x - ray tech), her boss (a dentist), and my cousin (another dentist who owns his own practice) about the work they recommended. Southend premier dentistry told me I needed a crown, a mouth guard, and a couple of fillings. But after the other dentists reviewed my X-rays, every single one of them said they didn’t see any issues at all…. Honestly, I’m really glad I double-checked, because I was this close to paying $900 out of pocket after insurance for work that was absolutely not necessary.

Wayne Carino a month ago

Their cancellation policy is incredibly elitist and harsh: 1 week notice to cancel or reschedule… within that 7 days you will need to pay $100. They did note that the first offense is waived, but the change in this policy is enough to make me want to switch dentists. As someone who works at a hospital and is a parent, it is incredibly difficult to predict my schedule within 7 days. I called on 6/4 to reschedule my appointment on 6/8 and was then informed about the cancellation policy. Just this April, the fee was $50 and I believe the notice period was 48 hours.