Downtown Dental - Loop

Latoyla Chambers 3 months ago

Dentist was very nice , kept me calm and very attentive. But the best part was the young lady Ms. Teerra Anderson ,she was very patient,polite and very informative!!! After my visit I had more question and she explained EVERYTHING from the payment to the treatment!! She was quite knowledgeable about my treatment I didn’t have to speak with my dentist!!!! It’s very rare that you’ll find someone in her profession who is sincerely nice and cares!! Thanks again.

Alina Sharypova 5 months ago

The most humiliating experience. Just bring the cash if you want them to work. Booked a “complimentary” orthodontist appointment. (I was there before with an emergency visit, and even had to buy a discount plan for $99). On the website there’s no information about the consultation requirements + I texted them and talked on the phone about it. Here’s the date and time, no fee. Okay… And today at the appointment time after 10 minutes waiting for the doctor, they told me: we can’t do a consultation without a full exam, and brought me a bill to pay. The reason is “to make sure you have no cavities”. What if I do? No consultation available? I just wanted to talk to a doctor and to learn more about Invisalign. And yes, it makes sense to check the X-rays – I have the most recent ones and never been asked for them. I am upset how rude they refused to give me the consultation, waisting my time and not saying anything in advance.

Elizabeth H 4 months ago

I have been a patient at Downtown Dental (Loop) for 15+ years and up until now, my experiences with them have always been positive. Over the past year and a half, I have been living in Delaware but since I was back in Chicago in December I decided to schedule an appointment for a routine cleaning. When I arrived at my appointment I was not experiencing any issues, so I was quite surprised when Dr. Abou-Hanna informed me that in addition to the three "spots" they had been keeping an eye on, there were three new ones. And I was told that they now needed to be filled. Considering I am in my late 40s, have only had one cavity up until this point, and pay extra for fluoride treatments at every cleaning, you could say I was a bit shocked. In hindsight, I wish I had told her that I wanted to get a second opinion before proceeding with fillings since there was no mention of any cavity concerns at a dental appointment in DE just 8 months prior. But hindsight is 20/20, and when Dr. Abou-Hanna said that it would be better to take care of them now than to deal with root canals later, I panicked and agreed to get the four on my left side taken care of that day. What a mistake that was. For the next six weeks I had a great deal of sensitivity in the area where the fillings were done by Dr. Abou-Hanna, so I made an appointment with my dentist in DE. At that appointment, I was told that one of the teeth marked in Downtown Dental's ledger as having been filled was completely bare. There was nothing there, which was likely the source of my sensitivity. I was also told that there are no signs of cavities on my right side - not even any spots to watch. Hmmm - that's interesting. What happened to the two noted by Dr. Abou-Hanna in my Dec visit? Leads me to wonder how necessary the ones I had done on my left side really were. The DE Dentist was willing to fill the tooth for me but since I get back to Chicago periodically she suggested I might want to first follow-up with Downtown Dental since I had already paid for that filling. So I sent an email to Downtown Dental that afternoon requesting that Dr. Abou-Hanna follow-up with me once she had a chance to take a look a photo of the tooth (taken by DE dentist). A staff member responded to my email and said that she would forward the image to Dr. Abou-Hanna for review. I thanked her and said I was looking forward to hearing back. When I hadn't heard back three days later, I reached out again. Three days later, still no response. I understand things can get busy but when a patient is experiencing pain as a result of work performed in your office, SOMEONE should follow-up. It seems like there has been a change in ownership or something because like I said before, my experiences with Downtown Dental up until this point were always positive. Can't say that now.

Sally Wu 9 months ago

I arrived 10mins early but waited for 30mins after the appointment time to be called. Actual service took just under 30mins. But then waited another 20mins to just get a treatment plan printed which can certainly be shared through email. Service itself is great that’s why I gave 3 stars. Please keep your schedule on time for your customers. Many of us come here during work hours.

Nakary Villegas-Pulido 2 months ago

Don't beg for an appointment; you are an important client, and they work—and put food on their tables—thanks to you. I called them more than 15 times—with the insurance agent waiting on the other end of the line each time—and they kept putting me on hold. I was never able to schedule an appointment because they were unable to validate my insurance. They offer no solutions; if this is how things start out, I dread to imagine what the actual service must be like.