Comfort Dental Atlanta

Rebecca R. 4 months ago

I rarely write reviews, and I've never written a negative review, but this dental practice is really bad. I was overcharged for a really bad job on a crown but was told I'd receive a refund once the insurance claim was processed. They misrepresented the reason for the delay for months, until I called my insurer directly and found that they never correctly submitted a claim with pre-op x-rays. I did not receive a partial refund until my second time going to the office (9 months after the procedure) for an explanation of their failure to file a corrected claim. And now, 13 months later, they texted me a bill for over $350. They're fine for regular cleanings (other than their automatic add-ons of extra charges that you have to specifically ask to be removed). I would just recommend going elsewhere for actual dental work. Edit 02/26/2026: Comfort has taken the time to respond to this public review, but not to respond to my detailed email asking for proof of a correctly submitted insurance claim, proof of the debt owed, or confirmation that I have a zero-dollar balance.

Josh Judd 3 months ago

I had a very bad experience with this office ("Comfort Dental" Midtown Atlanta, which seems to be the same people and location as the now-defunct "Polish Dental"). I went in for a routine checkup and cleaning. They performed the cleaning without having reviewed my records or done an exam first, and then the dentist told me everything was fine and I could go home... still without reviewing my x-rays or chart. (Anybody ever heard of a *real* medical professional performing procedures without looking at a chart first?) Only after I questioned this did they look — and immediately found a serious cracked tooth: this is a type of problem that should have stopped them from performing even a cleaning until after it was fixed. Indeed, once they bothered to look at my x-rays, they stated it was urgent, and pushed for same-day crown work. The procedure was poorly handled (multiple failed attempts at numbing because they kept injecting the wrong site, and severe pain), and the temporary crown failed within about 24 hours (because they botched the "geometry" of the grinding so badly another dentist later had to completely redo it), leaving me with an exposed tooth and chronic pain. After that, the office became nonresponsive. They did not provide *any* follow-up care, would not clearly explain billing, and failed to provide complete medical records despite repeated written requests. I was charged nearly $1,000 for work that provided no benefit, and they also billed my insurance for a procedure they did not complete -- in fact, they billed for additional work they didn't even attempt to perform! I had to pay another dentist entirely out of pocket to fix the issue, because they wouldn't even refund the insurance for the work they hadn't done step-one to perform. Isn't that insurance fraud? There are also concerns about how this business is operating. They changed the name from Polish Dental, I guess because that company went out of business... but are still running credit cards and billing insurance in the no-longer-exsitant busines name. Finally, when I contacted GA State dental regulatory folks, they couldn't find any record of "Comfort Dental" even having a valid license to practice in this state. Maybe this needs to be a Fulton County District Attorney or even a GBI level matter, given how many laws they seem to be breaking. I'm not a lawier, but isn't practicing without a license a felony? Same for insurance fraud? I'd like a law enforcement pro to take a look, in any case, because these folks are a clear ongoing threat to public safety. Overall, this was not just a billing issue — it raised serious concerns about basic clinical standards and patient safety. I would strongly caution others.

Chelsea Ukoha 3 months ago

I’ve been a patient since they were called Polish Dental. While the clinical care has been solid, the administrative side is unacceptable. No one picks up the phone, and I’ve had tooth pain for weeks without a call back. I’ve reached my limit—next time, I’m going somewhere that prioritizes patient communication.

Teala Smith 3 years ago

Dr. McDowell was very friendly and super knowledgeable. Her dental hygienist Keisha was also very friendly and super helpful. Had a great experience with the Dr and staff. I highly recommend this doctor office for dental needs. Clean and cute office. I had a really nice experience during my visit.

John Doe 11 months ago

From the moment I walked in, I felt taken care of. Miss Unity at the front desk greeted me with such warmth and professionalism—it really set the tone. Dr. Tiffany is not only knowledgeable but incredibly kind and gentle. Vik, the dental assistant, was efficient and reassuring throughout the entire process. You can tell this team genuinely cares. Highly recommended!