Great Expressions Dental Centers - Riverside

yadi l 5 months ago

I am not one to write reviews, but I wanted to share my about my wonderful experience at this office. As a person who has always had very bad anxiety at the dentist, today was the first ever that I did not. Upon arriving I was checked in and called back rather quickly.( It’s not something that usually happened very often at the other dental practices I used to go to in the past). I was scheduled for a deep cleaning for one half of my mouth and had the pleasure of meeting and getting my mouth deep cleaned by Sonya. She was very kind, and gentle. I felt comfortable under her care. So much so, that I wanted to make sure that I scheduled the cleaning for the other half of my mouth with her. I highly recommend this office! 😊

Nikeisha Boone 2 months ago

The front desk was attentive, smiled during interaction and was engaging. My wait was short. I immediately had my X-rays completed and the dentist came in shortly thereafter. I believe she was very thorough and explained all of the procedures she recommended. I was given a cost breakdown and payment options were reviewed. Great first impression. Not excited to need dental work, however confident in the staff performing it

Brendan Townsend a month ago

If I could put no stars I would. DO NOT GO HERE YOU WILL LEAVE IN TEARS! The staff was exceptionally rude. With already waiting 45 minutes after my wife's original appointment time, she was met with unfriendly demeanor. The person (Allison, Ally?) that took her back and took her to get checked out was terrible to her. Allison would not give the patient a phone number for an oral surgeon, she kept trying to explain that isn't what the doctor ordered, but that wasn't what the patient was asking for. All she wanted was a number. And staff refused to give the number. The patient and doctor had already had a conversation about calling an oral surgeon, the care plan was for her to get the tooth pulled OR a root canal. She would need a surgeon OR Endodontics. Allison knew nothing of this care plan, insisted she new better than the patient and REFUSED to give her a phone number. So to her the phone number was meaningless, but to the patient a simple miscommunication was blown out of proportion. This person made her feel stupid. She also refused to give her a copy of paperwork stating "I'm going to print it out" in a snarky away. Gabby the manager was disrespectful when I called and very dismissive about the situation. She consistently claimed her staff did no wrong. No apology without her saying "but..." and I could hear a snarky smile as she talked to me as if she was laughing about the situation. That business should not be run by her or at all. I am so so so upset. This situation was unacceptable.

Brian Marston 3 months ago

First visit to Great Expressions Dental Center in Riverside because I had a crown from a previous dentist years ago come off. Dr. Amoff quickly assessed the situation and told me that there was nothing that she could do with the tooth in question due to decay. She also advised I had two more crowns in danger of coming off because of cavities under them. They were able to fix those cavities quickly and order crowns right away. Dr. Amoff worked quickly and professionally with zero pain. Check-in was quick and easy and I found the front desk staff to be pleasant. But the real star ⭐️ for me was the tech, Alexis, who was amazing throughout my visit. I’m hearing impaired and when I told this and showed her my hearing aids she made it a point to look at me when she spoke whenever possible and pull down her mask while speaking slowly and clearly. Alexis explained everything she was doing before she did it and her kindness and accommodations for my hearing loss was awesome. Rare and appreciated in today’s world. Thank you Alexis and Dr. Amoff see you soon for Crown installation.

John Michael Sy, CPA a month ago

The clinical team here is genuinely outstanding- the hygienist, the doctor, and the front desk receptionist have all been warm, professional, and caring. Finding a dental office where you actually feel comfortable in the chair is rare, and they deliver that. Unfortunately, my experience has been significantly impacted by the claims/office manager, who has been dismissive from day one and at one point intimidating when I had routine billing questions. This role is patient-facing and sets the tone the moment you walk in. For someone who already has dental anxiety, that matters a lot. It’s a shame because the care itself deserves 5 stars. Hopefully management takes patient feedback on the full experience seriously.