Dental Associates - MKE Downtown

Caen Dennis 4 months ago

Worst dental clinic experience I've ever had. I broke my tooth and I went to their Miller Park Way location because they were able to get me in and x-rayed and I thought that meant they were responsive ans flexible. One i get fitted, I get quoted my out of pocket (~$300) but am told to wait till my insurance confirm and they wouldnt book my appointment to fix my tooth until insurance did so. This took nearly 2 weeks. Insurance confirmed and then I called several times trying to make my appointment. Eventually, I had to show up in person... TWICE ... before they FINALLY put me on the books. When I get to my appointment (nearly 2 months after chipping my FRONT tooth), Im asked whether I want to pay my deposit now or later. I'm thinking total out of pocket is only $300 so deposit cant be bad. I go to pay and they try to charge me almost $1,000. They said insurance was no longer accepted bc getting my tooth fixed was cosmetic. Yes when they quoted me, they said they wouldnt bill it that way because it was not cosmetic... needless to say I had to fly back home to have my tooth fixed by my family dentist almost 3 months after my tooth chipped.

Dee H a month ago

The downtown location is very nice. The reciponists are nice and sweet. They do validate parking as long as you park in the grand parking structure. Make sure you take the ticket with you because you will need it to scan to get back to the parking structure.

KN 3 months ago

Hi. I’m gonna try to break this down to the best of my ability! I have gone to Dental Associates most of my life! So 46 years-ish! So it saddened me writing the bad review under the Franklin site (last year)! When I did, one of the owners responded telling me to reach out to the management at the Franklin location! So I did! Short recap of what happened! (3 times) Work they did didn’t hold up and it caused me to lose half my back lower left molar! I thought they were going to help fix the tooth, so I went in to see the Specialists that the manager (Heather) had me see, but never told me it was on my dime and once the bills started to come in, Heather ghosted me! She wouldn’t return my calls and I even reach out to the front desk a couple times and asked to have a manager call me back and no one ever did! BUT I want to give so much praise to Tina, as she is no longer at the Milwaukee location, she moved to the Kenosha location but she was here when I had my gum graft done in Sept 2025! I had billing issues that kept popping up and not a small billing issue a $10,000 billing issue, I was so scared and upset, it was a billing nightmare! It was paid in full with receipt showing it was paid before my apt for my graft and I still had 8 months of calling and following up on the issue and Tina was great the whole time! Since I already had billing issues with the Franklin location and now billing issues with the Milwaukee location my heart dropped, I felt so lost! But Tina was there helping me the whole time, she was so great! Truly amazing! She is what all management should be like! If I left a voicemail, she called me back! If I emailed, she would reply or call me! She was always so personable, Kind and a friendly person! She even apologized for the Franklin location and helped me with the Franklin issue! Thank u Tina!!! Ur truly Amazing! Kim TO: DENTAL ASSOCIATES, PLEASE FIND A BETTER BILLING PROGRAM/COMPANY/SYSTEM! What you’re doing now isn’t working! So many of your negative ⭐️ reviews/ratings are about billing issues!

Ati Gurcay 8 months ago

Sorry for the long comment, but I believe it's important that everyone knows what's going on in here. TL;DR do not go there. They are rude, passive aggressive, and have no problem misinforming their patients about bills. I was seen in the now closed Beer Line location earlier this year. The dental assistant and the administrative assistant told me that the procedures that I am having done were covered by my insurance—fillings and cleanings. However, apparently their words do not mean a single thing because they sent bills. Some of these bills came through email. Rest of them they claim they sent some through mail. I was able find one from them for less $30, which arrived while I was out of country attending my father's funeral. They sent me to collections based on bills never sent. They could not prove that they sent the bills either. The customer service representative was extremely passive aggressive, especially after she agitated me—basically telling me that I had to suck it up even though her coworkers misinformed me about coverage. As most of us know, dental care and insurance is often not a guessing game. They tell you how much you owe them in the spot, before you get the service done. I have never been to a single dentist where they failed with insurance, including Dental Associates. I hope the customer representative at the Billing Department gets into trouble for her terrible service.

marizona 2 months ago

the hygienists are all great but the providers try to force unnecessary procedures on you. also you cannot get ahold of anyone! I tried to call numerous locations five different times and I never spoke to a human being. go to a local place with real people working there. would absolutely not recommend.