Turtle Creek Dental Associates

Chris Hall 7 months ago

I have been a patient for several years, and I have always respected the quality of care provided by Dr. Bernard Avendanio, who remains an excellent and trustworthy dentist. Unfortunately, the overall patient experience at your office has declined dramatically. During my recent visit, I encountered extremely unprofessional and disrespectful behavior from office manager, Jenilyn, as well as from members of the front desk staff. Their attitude was dismissive, rude, and lacked any sense of customer service or professionalism. I left the office feeling disrespected and undervalued as a patient. It is disappointing to see how the atmosphere of this clinic has changed. Seven years ago, Turtle Creek Dental offered a warm, organized, and patient-focused environment. Today, it appears that customer service has deteriorated significantly. The front desk team seems untrained in patient communication, and their actions give the impression that revenue is valued more than patient care. I strongly believe that the poor leadership and behavior displayed by the office manager, Jenilyn, is contributing to the clinic losing longstanding patients. Her conduct does not reflect the professionalism expected in a healthcare environment and does not align with the standard of care Dr. Avendanio provides. I am sharing this feedback not out of anger, but out of genuine concern. Patients deserve to be treated with respect, courtesy, and professionalism at every step of their visit. I urge the administration to address these issues seriously and consider appropriate corrective action to restore the quality of service that Turtle Creek Dental was once known for.

Akasia B. a year ago

Turtle Creek Dental is hands down the best dental experience I’ve ever had. The entire staff is so kind and welcoming, and Dr. A is truly amazing—super gentle, patient, and made me feel completely at ease (as someone who has little dental experience, I know it’s terrible). I had several fillings done recently and both the procedure and recovery was unbelievably smooth. Doctor. A gives ample breaks, has the lightest touch, prioritizes your comfort the entire procedure, and truly doesn’t rush his work. I am truly so excited for my healthy teeth journey now and can’t believe I’d ever feel that way. I’m genuinely looking forward to my next appointment—and if you can’t say that about your current dentist, you should definitely try Turtle Creek Dentistry. Enjoy the photos. 😂

Hector Garcia 4 months ago

I rarely take the time to leave reviews, but I wanted to make an exception for Tanya, the dental hygienist who provided my recent cleaning. She was exceptionally attentive, thorough, and professional throughout the appointment. Her careful approach and genuine care made this one of the most comfortable and effective cleanings I have ever experienced. I highly recommend Tanya and the practice to anyone seeking high-quality dental care.

Gerald Chandler 6 months ago

Phenomenal Dentist Group is the best way to put it. I have never had a more thorough cleaning as I had on my first experience with Turtle Creek. Everyone was personal and professional. Your services are highly recommended.

Frank 5 months ago

I’m deeply disappointed with this dental office. I was a patient here for about three years and had no issues until early 2026, when I needed to transfer to a new dentist. Despite multiple phone calls and emails, this office has refused to provide my complete dental records. They have only sent my X-rays and are withholding the rest of my records, including clinical notes, treatment history, and procedure documentation, unless I pay $100. Under federal law, patients have a clear right of access to their complete medical and dental records. The HIPAA Privacy Rule (45 CFR § 164.524) allows providers to charge only reasonable, cost-based fees, limited to actual copying costs (such as paper, electronic media, or postage). Providers may not charge retrieval fees or inflated flat fees, and fees intended to discourage access are explicitly prohibited. Charging $100 simply to release routine dental records far exceeds what is legally considered “reasonable” and is not compliant with federal law. Dental records are not limited to X-rays — they also include notes, diagnoses, treatment plans, and referrals, all of which a patient is entitled to receive. What I find most unacceptable is not just the refusal to provide my full records, but the lack of clear communication and the attempt to overcharge for information that legally belongs to the patient. I have filed a complaint with the Texas State Board of Dental Examiners and will pursue additional remedies if necessary. Based on this experience, I would strongly caution others: this is how communication and record access are handled once you leave this practice.