Smiley Dental

Kim Lujan a month ago

As usual, which has been every single time I’ve been there in the last 2 1/2 years. My appointment time was screwed up by the appointment desk. Luckily, I called the day before to confirm the time and was given the correct time by the person over the phone. The only reason I give this Office Highmarks is the hygienist. She is amazing. I love her. She has great attention to detail. She’s always top-notch Customer Service and so kind. That is the only reason I go back.

Allison Sharpe 5 months ago

This was my first visit and overall I had a good experience. The doctor was very kind and thorough. She explained my X-rays clearly and went over my treatment plan in a way that was easy to understand. I felt comfortable and well informed about my dental needs. My only concern was the wait time. My 9am appointment lasted about two hours, and a lot of that time was waiting between steps. I understand new patient visits can take longer, but it was more time than I expected. Other than that, the staff was polite and the office was clean. I’m giving them another chance because I really liked the doctor.

Darla Lane 3 weeks ago

Amazing experience at Smiley Dental. I feel so much better today despite my tooth extractions after being in pain all weekend. All the staff I interacted with as well as Dr. Moon were great!

Trish Nguyen 6 months ago

I am writing to express my dissatisfaction with the customer service my family and I received during our recent visit. My mother, younger brother, and I arrived for his scheduled dental cleaning appointment at 9:00 AM and signed in at approximately 9:05 AM. We waited patiently to be called, but no one acknowledged us. By 9:35 AM, the once-full waiting area had emptied, leaving only the three of us. Shortly after, new patients began arriving. They signed in, were greeted immediately, and were promptly taken back for their appointments—while we continued waiting without any communication. At 9:40 AM, I approached the front desk to inquire about the delay. I was told that a text message had been sent. However, we were never called to the counter to verify or update any personal information. Had this been done, we would have informed staff that our phone number had recently changed. Additionally, I noticed that my brother’s name had been crossed out on the sign-in sheet, indicating that staff had in fact seen his name but still failed to notify us. Overall, the lack of communication and disregard for our presence was unacceptable and extremely disappointing. I hope this issue is addressed to prevent similar experiences for other patients.

Alondra E. Herrera 7 months ago

Dentist offices aren’t my favorite, but I had the privilege to met Isaak and Dr.Moon and they make one heck of a team! Isaak and Dr.Moon made sure I had an understanding of all my treatment. And , I can’t wait to start my implant process! I’m so glad they offer a variety of services. Awesome job!