Merion Village Dental

RAE Duvall 4 months ago

As a new patient over this past weekend, I was so happy that they were able to fit me 3 days after I called to schedule. I made an appointment to get a filling replacement that had fell out. Due to my current dentist I've had for the past 15 years couldnt get me in for repair soon enough. Sat 10:30am as I show up for my appointment the employees were very nice and very welcoming. When I get to my room to be examined I explain im here for a filling. They begin doing procedures that I was not there for, such as a teeth cleaning then a bone disease test then 3 or 4 different x rays. They inform me I need an extraction which is understandable. I agree to the extraction there on the spot. As im trying to pay before the procedure I attempt to use my hsa card. It declines for the $1,400 dollars their charging me because I only had half of the amount on my account. Mind you I didnt know I had to tell them how much to run it for and they did not volunteer this info. Then I was told care credit was not expected. So I paid everything out of pocket on the spot. Im scared and stressed from going from a filling to an extraction not even comprehending im making a payment of $1,400. I was not advised as to what I was paying for exactly just a here's what you owe us situation. Once im in another room for the procedure im relaxing waiting to get started the assistance and i was talking about how expensive implants are and i wouldn't be able to go that route she provided me with a mouth mold of what partials look like to give me a better idea of what my choice next step would be. Then because I have extreme fear and anxiety with dentist needles I was offered some type of sedation meds prior to extraction which was great! I was advised I was not aloud to drive myself home so I set up a freind to give me a ride home. They advised a wheel chair could be required to get me to the car. I have the procedure done. They tell me to have a good day. They gave no receipt for anything done during my visit. 3pm I walk out to the parking lot right after im done alone for my ride and while im in the parking lot they scheduled me for my next appointment without asking or talking to me about it. Making it on a date and time im not available. Speaking with a family freind later that night that goes to this office regularly telling me they must definitely take care credit. So Sunday I call leave a voice mail about changing my payment method because i was miss informed the day of my procedure...thinking they will call Monday morning. No call Monday! I call them again. They tell me they pry can't credit my original payment and charge it to another since its been 24hrs and the payment was still pending, even tho they were closed sunday. I call again asking to speak with financial management. They had no trouble allowing me to charge another payment method. They issue me a paper check refund that they say will be ready for pick up Tues. I ask that my mother pick it up during their business hours due to me not getting off work in time. I also ask for a itemized receipt of the procedures that were done saturday to be with the refund check. My mother picks up the check. Later that night I get the check from her there is no itemized receipts and the check they wrote out to me is not signed! I go up to the office that same night to get the check signed to it can be deposited to me and the itemized receipts. The 3 people at the desk didnt even know a check needed to signed for a check to be worth anything. Receipt showing I was charged for multiple things I wasn't there for one being a bone replacement graph for $962 dollars that shouldn't be needed when I had talked with the lady prior to my extraction about a partial being the route I would be taking due to the cost of an implant. Now I've paid for the set up for an implant that I had no intention of doing. Needless to say me being a new patient this was an emotionally, horrible, overwhelming, negative experience. I feel I wasnt listened to, I was misinformed and taken advantage of, and given the run around.

Max Van Dyne 5 months ago

I was only a patient at Merion Village Dental for a short time, but my experiences there were very positive. The office and grounds were exceptionally clean and well-kept, all of the staff members I interacted with were professional, thoughtful, and knowledgeable, and the dentists were certainly equally so. My only "critique" about MVD, is that (last I knew, at least) they only accept Delta Dental Insurance plans. Not particularly their "fault", but it is a factor. Still a 5-star dentist experience overall!

happy patient 3 months ago

I am new to this practice and it has been some time since I got some dental work done. I was very nervous when I went in and the doctor and staff were all so kind to me, and encouraged me to get the work done that I needed. They also helped me get the RX I needed to feel comfortable in the chair since I have previous oral surgery trauma. They went above and beyond, got me everything I needed and more, and helped so much. I was made to fully understand my options and what was necessary versus what I could go without, and recommended an ongoing care plan that I can maintain. They also worked with my insurance so I was able to afford the procedures I needed. I’m so happy that I found this practice and I recommended them to my family members. This office is clean and up to date, it’s very impressive. Grateful that they are so easy to schedule with and trustworthy.

Tiffany Townsend 4 months ago

After a not-so-great experience at another dental office, I was a little nervous about trying somewhere new, but Merion Village Dental immediately made me feel comfortable. From the moment I walked in, the receptionist greeted me with a smile and even gave me a gift as a first-time patient. It made me feel welcome right away. The staff was friendly and professional. Regi was amazing, explaining every step while taking my X-rays, doing a deep cleaning, and helping with my exam. She made the whole visit easy to understand. I also loved how the doctor came in, went over my X-rays and pictures, and gave me a clear treatment plan. Seeing my teeth in full color on the monitor above was a first for me and really helped me understand everything. I’m so glad I found Merion Village Dental and will definitely be referring my family and friends.

Jonathan Stewart 4 months ago

I would be warry about these highly rated reviews and suspect many of them to be fake. This place is shady and I will be contacting my insurance company to let them know what happened. I booked an appointment on their website specifically selecting it was for pain. I got an appointment the next day. Once I got their, I immediately told them my priority was my molar pain and I thought it needed to be removed. They assured me that it would be taken care of and sat me for x-rays and then cleanings, and then the doctor came in for a second. Then I was told that I would have to wait out in the lounge to see my proposed bill and that they could schedule me for 5 days later meanwhile I had my copay and they billed my insurance for a stand 6 month checkup. They showed me a bill for $3k+ with an out of pocket of $1100 for them to pull three teeth. I ended up wasting 3 hours of my time, still had my major tooth pain and they got paid for a service form my insurance company plus my copy. My only recourse given was "we can prescribe Motrin". I could've done that myself. Terrible experience. Never returning and will be EXTERMEMLY vocal about it.