New England Dental Group

Matt Shupler 8 months ago

The staff at NEDG is very friendly and professional. However, I'm leaving a 4 star review b/c I had to wait an hour for my dental cleaning. When I saw the hygienist, she told me she would take x-rays of my teeth, when I just had my x-rays taken 45 min prior at the beginning of my appointment.

Seema Roy 5 months ago

The staff is super friendly! Thank you so much everyone. Especially I am grateful to DR. MARIA❤️.Dr. Maria is very caring towards her patients.She is a highly skilled doctor and explained every step.

Adam Banzon 4 months ago

Beautiful clinic and the entire staff was lovely and amazing starting from the front desk, dental hygienists and dentist! Excited to be a new patient here. Kathleen, Ahmed and Trish were the best!

Claudia Liberatore 9 months ago

The staff is super friendly! I got an appointment very quickly to put back in a crown. Grateful, as I have a girls trip planned this weekend. Thank you to the dentist who was very nice and explained every step!

Elizabeth Yang 7 months ago

I’m really disappointed with this dental office. Out of nowhere, I received a bill on November 17th claiming I owed $98 for a service done 16 months ago. The notice said it was my “final notification before collections” — yet this was literally the first time I had ever been contacted about it. The office has my email and cell number, and they regularly text me for appointments, but never once sent any email, text, or call about this balance. They said they had mailed letters, but I had moved and had specifically informed the office of my new address, so they knew mailed statements wouldn’t reach me. Despite that, they never used any of the contact methods I actually receive. The charge itself was for fluoride, which I never would have agreed to if I had known it wasn’t covered by my insurance. It was $98 — something that could easily be written off considering the circumstances. When I explained everything and asked them to comp it, I was told the staff member “did not have the authority” to adjust the balance. But after I mentioned that I would leave an honest review describing the situation, suddenly she did have the ability to offer 25% off. That made it clear that the earlier “I don’t have the authority” line was simply a pressure tactic, not the truth. Overall, the lack of communication, the inaccurate claim that I had received multiple notices, and the sudden shift in what they “could” do once I pushed back all felt really unprofessional. I would recommend being extremely cautious with this office, especially around billing and transparency. Update: After posting my review, I received an email from the CEO. Instead of acknowledging that the office could have used the contact methods they already use for other communication, or that threatening a patient with collections on first contact is inappropriate, the CEO accused me of writing a “false review,” told me taking it down was a “serious matter,” and said the situation could become an “expensive mistake” for me. The tone was unnecessarily intimidating and unprofessional for a healthcare provider.