Family Dentistry LLC

Jacob Henderson a month ago

Absolutely terrible experience. I arrived at 10:45 a.m. for my 11:00 a.m. appointment and waited patiently. By 11:20, I finally went to the receptionist to ask what was going on, only to be told that my appointment was actually scheduled for 11:45. I showed them the text confirmations they had sent me, which clearly stated my appointment was at 11:00 a.m. Instead of taking responsibility for the mistake, the girl at the front desk tried to blame their automated texting system for sending me the wrong time. Apparently, their scheduling errors are somehow the patient’s problem. There was no meaningful apology, no attempt to accommodate me, and no real concern for the fact that I had already wasted nearly an hour of my day. The customer service was just as disappointing as the scheduling. I ended up walking out. When I called back later to discuss the situation, the best they could offer was 20% off a $40 cleaning—an $8 discount. That doesn’t even cover the gas it took me to drive there, let alone compensate me for the time they wasted. If this is how they handle basic scheduling and customer service, I would strongly recommend looking elsewhere. Patients deserve accountability, professionalism, and respect for their time. What a joke.

Nya Tigerlily 2 months ago

It was my first visit and everyone was very kind. Quick and easy check-up, they answered all my question, made sure I was comfortable and made me feel reassured with my plan. They even have a small play area with toys for my daughter 😊 Overall a very satisfying visit/check-up. I'm happy to have found my new dentist office!😄

Kyler Vieth 4 months ago

I got sent here for a workers comp related case and it was so marginally better then the last place they sent me, everybody was extremely nice and the doctor was extremely helpful and answered all my questions with great detail, will definitely be interested in returning here!

Norm Mae 2 months ago

This dentist office is amazing. From the moment you walk in the door they are so attentive, helpful and friendly. They answered all my questions gave me options to fix any issues and were so professional. Highly recommend!!

Dustin Stevens 6 months ago

I was greeted for my first appointment with joy and positivity. I felt very welcomed and comfortable right away and that continued through all of my screenings and x-rays. The whole team worked together nicely and each played a part in making a dentist visit a positive one.